TERMS AND CONDITIONS
By placing an order with Syl’a’Vie Swimwear Ltd, you agree to the following terms and conditions. Please read them carefully before completing your purchase.
Nothing in these terms and conditions affects your statutory rights.
MADE TO ORDER
All Syl’a’Vie pieces are handmade to order by our team. Please allow up to 10 working days for your order to be carefully made and dispatched, excluding weekends and holidays.
Shipping time is separate from production time. Please review our Shipping Policy before placing your order and allow for both our production timeframe and the estimated delivery timeframe for your location.
As each piece is made individually, we encourage mindful purchasing and recommend checking the product description, sizing information and estimated timeframes carefully before ordering.
SIZING, MEASUREMENTS AND FIT RECOMMENDATIONS
We provide size guides and product information to help customers choose the most suitable size before placing an order.
If you contact us for sizing advice, any recommendation given by our team is based on the measurements and information you provide to us, together with our size guide, garment measurements, fabric stretch and the usual fit of the relevant style.
Sizing advice is provided as guidance only and is not a guarantee of fit. This is because body shape, proportions, height, personal fit preference and how a customer likes a garment to feel can vary from person to person.
It remains the customer’s responsibility to check the size guide, product description and measurements carefully before placing an order.
If an item is made and sent in the size ordered and is not faulty, damaged or incorrect, the customer will be responsible for any return shipping costs in line with our returns policy.
For international orders, we do not offer exchanges. If you would like a different size, you will need to place a new order and return your original item for a refund, provided it meets our return conditions.
Nothing in this section affects your statutory rights if an item is faulty, damaged or not as described.
CANCELLATIONS BEFORE DISPATCH
If you would like to cancel an order before it has been dispatched, please contact us as soon as possible.
Standard items may be cancelled before dispatch. If your order has already been dispatched, please follow the returns process below.
CUSTOMISED AND PERSONALISED ITEMS
Items made to your individual specifications or clearly personalised cannot be cancelled once production has begun.
This includes custom lengths, custom measurements, custom colours and any other bespoke modifications requested by the customer.
If you would like to cancel a customised order, please contact us immediately. Where production has not yet begun, we may be able to agree to a cancellation.
Your statutory rights remain unaffected if an item is faulty, damaged or not as described.
PRIORITY PRODUCTION
If you would like us to work towards a specific date, we may be able to offer a priority production service, subject to availability.
Priority production fast tracks the making of your order within our studio. It does not refer to express delivery and does not guarantee a delivery date.
Priority production must be requested, paid for and confirmed by our team. If priority production has not been confirmed, your order will be made within our standard timeframe of up to 10 working days.
Once priority production has begun, the priority fee is non refundable unless otherwise required by law.
UK DELIVERY
We offer free tracked delivery for UK orders.
Estimated delivery time after dispatch:
UK: 1 to 2 working days
Once your order has been dispatched, you will receive a tracking link by email.
INTERNATIONAL SHIPPING AND DELIVERY
We ship worldwide using tracked courier services.
The courier used for your order will depend on your delivery location, service availability and operational requirements. For certain destinations, including remote postcodes and higher value international orders, an alternative tracked courier service may be used.
Estimated delivery timeframes are provided as a guide only. Shipping times may vary depending on your destination, courier service and customs processing.
Once your order has been dispatched, you will receive a tracking link by email.
Please refer to our Shipping Policy for the estimated delivery timeframe that applies to your location:
https://www.sylavieswimwear.com/shipping-policy
If your parcel has not arrived within the estimated timeframe, please contact us so we can investigate this with the courier.
CUSTOMS AND DUTIES
International orders may be subject to customs fees, taxes or import duties.
These charges are not applied to every international order. However, where they do apply, they are set by the local customs authority and are the responsibility of the customer.
Customs charges are outside of our control. If any fees are requested, the courier will usually contact you directly with further information and the steps required to release your parcel.
If customs fees are not paid or the parcel is not claimed within the timeframe provided by the courier, the parcel may be returned to us or disposed of by the courier.
If a parcel is returned to us due to unpaid customs fees, refusal of the parcel or a failure to complete the required delivery steps, reasonable costs incurred may be deducted from the refund where permitted by law. This may include return shipping costs and an administration fee. Any applicable deduction will be explained before the refund is processed.
FAILED DELIVERIES
Please check that your delivery address and contact details are accurate before completing your order.
If delivery is unsuccessful because the address provided is incorrect or incomplete, the parcel is refused, the customer is unavailable or the required delivery steps are not completed within the courier’s timeframe, the parcel may be returned to us.
If you would like the parcel to be sent again, an additional shipping fee may apply.
If a returned parcel is eligible for a refund, reasonable costs incurred as a result of the failed delivery may be deducted from the refund where permitted by law. This may include return shipping costs and an administration fee. Any applicable deduction will be explained before the refund is processed.
RETURNS AFTER DELIVERY
For eligible standard items purchased online, please notify us within 14 days of receiving your order if you would like to return an item for a change of mind.
Once you have notified us, the item must be sent back within a further 14 days.
Items must be returned unworn, unwashed and in their original condition, with all tags and hygiene seals attached where applicable.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or not as described. This also applies where a customer wishes to return an item due to fit, sizing preference or a change of mind, including where sizing guidance was provided before purchase.
We strongly recommend using a tracked return service, as we are unable to process a return that does not reach us.
Where a return is accepted, the refund will be processed within 14 days of receiving the item back or receiving evidence that it has been returned, where applicable.
If you paid for an upgraded delivery service, only the cost of our standard delivery option will be refundable where required by law.
SWIMWEAR RETURNS
For hygiene reasons, swimwear cannot be returned for a change of mind if the hygiene seal has been removed, broken or tampered with.
Please try on swimwear over underwear and check the fit carefully before removing the hygiene seal.
Your statutory rights remain unaffected if an item is faulty, damaged or not as described.
CUSTOMISED AND PERSONALISED RETURNS
Items made to your individual specifications or clearly personalised cannot be returned for a change of mind.
This includes custom lengths, custom measurements, custom colours and any other bespoke modifications requested by the customer.
Your statutory rights remain unaffected if an item is faulty, damaged or not as described.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please contact us as soon as possible if you believe your item is faulty, damaged or incorrect.
Where appropriate, we may ask you to provide photographs so we can investigate and arrange the most suitable resolution.
Nothing in these terms and conditions limits your statutory rights in relation to faulty, damaged or misdescribed goods.
GENERAL
Syl’a’Vie Swimwear is a small independent brand operating on a handmade to order model. By purchasing from us, you acknowledge the production process and estimated timeframes outlined above.
We reserve the right to update these terms and conditions where necessary. The terms that apply to your order will be those displayed at the time your order is placed.
Where mandatory consumer protection laws apply, these will not be limited or excluded by these terms.
COMPANY DETAILS
Syl’a’Vie Swimwear Ltd
Company registration number: 16691746
VAT number: 502 6887 84