Return/exchange Policy
If you're not fully satisfied with your purchase, simply email us at info@sylavieswimwear.com to notify us of your intention to return the items. Please ensure your return package includes a note with your order number.
We ask that you return your items to us within 14 days of receiving your order. Upon receiving the returned items in their original condition, we will process your refund within 28 days. The return address is provided on your shipping label—please use this address to send your return.
For hygiene reasons, we cannot accept returns or issue refunds on swimwear if the hygiene seal has been removed or if there are signs of wear.
Please note, we do not provide prepaid return labels. It is the responsibility of the customer to arrange and cover the return shipping costs. We recommend using Royal Mail for UK returns and a reliable courier service for international returns.
Your return must reach us within the 14-day window to be eligible for a refund.
Returning from overseas
If you are returning an item from overseas, please ensure that the customs declaration category is marked as “Returned Goods” to help avoid unnecessary customs fees. Please note that customs regulations may vary depending on your location. Any additional fees, including UK Import VAT and duty charges, are the responsibility of the customer and must be covered in full.
If you'd like to exchange an item, please contact us and we will assist you further. Be sure to include a note with your order number, indicating that the return is for an exchange.
Change of Mind After Exchange is Initiated
Once an exchange has been confirmed and the product has been returned to us, we immediately begin the production or preparation process for the replacement item. At this stage, we are unable to switch the request to a refund, as resources have already been allocated and production for your exchange has started. Please ensure you are certain about your choice of exchange before proceeding, as refunds cannot be granted once this stage has been reached.
Due to the handmade nature of our products, we kindly ask customers to note that each item is crafted with care and attention to detail. As such, we limit exchanges to a maximum of two (2) per customer per order.
We encourage customers to review sizing, colour, and product details carefully before placing an order. If you require an exchange, please contact us within the stated exchange period to initiate the process. Any requests beyond the allowed two exchanges per order will not be accommodated.
Thank you for understanding and supporting our handmade process.
For more details, please refer to our Terms & Conditions.